# Support — Lightly

Source: https://lightly.pro/support

SUPPORT

## A little help.

Answers to the essentials. And a real way to get in touch when you need more.

Which devices is Lightly designed for?+

Lightly is designed for iPhone, iPad and Android phones and tablets, including unfolded foldables.

Will it overwrite my original photo?+

No. Save copy creates a separate JPEG. Your original remains unchanged.

Do I need an account?+

Lightly is designed to work without a Lightly account. The app stores may require their own accounts to download it.

How does Selective Colour work?+

Tap a colour to keep it, then add more colours with (+). Similar colours anywhere in the photo are kept; this is colour matching, not automatic object selection. Range controls which shades match, and Strength controls how much colour is removed elsewhere.

Can I keep camera details without location?+

Yes. Keep photo metadata and Include location are independent preferences. Location can only be retained if it is available in the source image received by Lightly.

How do I report a problem?+

Email hello@lightly.pro with your device, operating-system version, Lightly version and steps to reproduce it. You do not need to send your photo. Remove personal information from any screenshot you choose to attach.

WRITE TO US

## Let’s figure
it out.

Tell us what happened and what you expected. Please leave passwords and private photos out of your message.

[Email support ↗](mailto:hello@lightly.pro?subject=Lightly%20support)hello@lightly.pro
Response times may vary.